Dear Cafe and Malls. Internet is a basic amenity too.

Receptionist : (Fake smile) Thank you for the Stay sir. Hope you liked your stay here. If there was any inconvenience, we are sorry. But please let us know and we sure can serve you better the next time.

Customer : (Sarcastic smile) Electricity, water, soaps and shampoos and Air conditioning were not asked for, but provided to me as a basic and default service. I am here in this Hotel, and obviously not carring my Internet around. You must have provided me with Wi-fi. 


It often amazes me when I see public spaces like malls, cafes, restaurants, gyms etc spend huge sums of money on Interiors, chairs, tables and sofas, lighting, water temperature, soaps and its fragrances, AC temperature, ergonomics, Newspapers, magazines and a few hundred other factors, to win the customer's heart. But they miss the most easy and catchy form of service a company/institution can provide to its customers - Internet Access.





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